Frequently asked questions
- 1. How can I access the shop?
- 2. I used to place orders on the Healthcare eStore. Is this the same site?
- 3. How do I register for an account?
- 4. Why do I need to provide physician information if I only want to buy AED supplies?
- 5. How long does it take to get an online account?
- 6. I need to purchase for more than one Philips account. Can I do this online?
- 7. Will I see my pricing on the Shop?
- 8. How do I know if a product is available?
- 9. Can I receive a partial shipment if some items are on backorder?
- 10. Can I place an expedited order online?
- 11. What are my payment options?
- 12. How can I check the status of my order?
- 13. I just placed an order. Why doesn’t it show in my order history?
- 14. Why can’t I see all of the orders under our organization’s Philips account?
- 15. How do I know if Philips received my online order?
- 16. My organization is tax exempt. How do I get tax exemption status on the Shop?
- 17. I need to change my billing address.
- 18. I want to add a new delivery address to my order.
- 19. How can I get help if I need it?
- 20. How can I request a copy of an invoice?
- 21. What if I forget my password?
- 22. What products are available on the Healthcare Shop?
- 23. What if I can’t find the product I need?
- 24. Other Philips Professional Healthcare shops:
- 25. I am taking over ordering for someone in my company. How does this work?
- 26. Can I place a standing order online?
- 27. How do I make a change to a scheduled replenishment order?
Yes! The Healthcare eStore is now the Healthcare Shop.back to top
From the log-in page , select Click here to request access and fill out the short registration form. If you don’t have a Philips credit account, we will create one for you.back to top
Upon initial registration most shop customers are required to provide the name, professional title (typically an MD), and address of the person who provides medical direction for your organization. This is an FDA requirement because Healthcare Shop customers have access to the entire online catalog of prescription and non-prescription products. If you do not have this information, you may call the customer service department at 800-225-0230 for help finding an authorized Philips distributor.back to top
Once the registration is submitted, an eligible account is typically approved within 1-2 business days. An automated email is then sent to you with your user name and password.back to top
Yes. Upon initial registration, you can add additional Philips account numbers in the comments section or send an email to email@example.com to request that additional accounts be added to your Healthcare Shop log-in.back to top
Yes. When you register and provide your Philips account number, you will see list pricing as well as your contract pricing.back to top
Most products are available to ship the next business day. Some products may have a longer lead time, which will display in the shopping cart. Product availability may change without notice.back to top
Yes. You can send an email with this request to healthcare.store@Philips.com. Include your order number. Please note that many items ship from different warehouses.back to top
Yes. While orders default to standard FedEx ground delivery, there are options to expedite orders during checkout, pending product availability and credit approval.back to top
You may use a purchase order or pay by credit card. The Healthcare Shop accepts VISA, MasterCard, and Amex. You must complete the purchase order field. You may enter your name and/or date if you don’t have a purchase order number.back to top
Log in as a registered customer and click on My Account > Search Order.back to top
New orders can take up to 24 hours to update online.back to top
Orders are linked to the registered user rather than the Philips account for security purposes.back to top
Once an online order is submitted, an order confirmation number displays on the screen. An order confirmation is also sent to your email account.back to top
If you have a registered Philips account number and we already have a tax exemption certificate on file, you will receive tax exemption status online. You may forward your tax exemption certificate to firstname.lastname@example.org to top
We require this change in writing. Please send an email to email@example.com with your account number and the billing address change.back to top
You may add a new delivery address on the checkout page. Click on Select Delivery Address and enter the new address.back to top
There is a Website Feedback link on the bottom of each page of the store. You may call the 800# listed or fill out the contact form. The contact form is directed to the Healthcare Shop team. The email address is firstname.lastname@example.org and is monitored Monday – Friday, 8am to 6pm EST.back to top
Send an email to email@example.com with the invoice number, purchase order number, or Philips order number.back to top
You can go to the log-in page and click on Forgotten Your Password?back to top
Products for healthcare professional customers:
- AEDs and AED supplies/accessories (except the Home AED)
- Medical consumables and sensors
- Children’s Medical Ventures supplies/accessories
- Hospital Respiratory Care supplies/accessories
- Invivo MR monitoring supplies/accessories
- Advanced Life Support supplies/accessories
Click the Website Feedback link or send an email to firstname.lastname@example.org and let us know. Our goal is to make as many products as possible available online.back to top
- Respironics Sleep and Home Respiratory Store
- Philips Alpharetta Replacement Parts Store
- Invivo Web Shop - For MR related orders
For a list of authorized Philips distributors, please send an email to email@example.com to top
The process requires the new user to register. You can also send us an email to let us know if someone has left the company so we can deactivate his/her online account.back to top
Yes! Check out the Scheduled Replenishment feature in My Account or in the shopping cart during checkout.back to top
Go to My Account and click on My Replenishment Orders. All of your scheduled orders will display.back to top